Returns & Exchanges

General Terms

For all situations, including when the outfits do not fit, Sonnethea will gladly accept returns or exchanges of new, unworn, unwashed and unaltered merchandise with all original internal garment tags attached within 14 days of the delivery of your items.

Please do not return the package to the address on the waybill, that is not the return address. Otherwise, no refund will be issued!

It should be noted that if the return or exchange is not caused by our fault (quality problem, color difference, or wrong shipment), customers are responsible for the return freight.

Once we receive your returned items and determine that they are in returnable condition (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), we will begin the refund or exchange process.

For products with quality problems, you do not have to send them back and we will take a full refund/partial refund, but please make sure you contact us at contact@sonnethea.com, and we will provide you with a satisfactory solution to minimize your loss.

 

Refunds

Refunds are usually returned within 7 days via the original method of payment (requests for refunds to other credit cards/accounts for any reason will not be accepted), or even within 24 hours if you paid via PayPal.

Note:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Exchanges

Each product can be exchanged once. If you want to change to a more expensive product, you will need to pay the difference in price. If the replacement is cheaper than the original, we will refund you the difference (in case of quality problems with the clothes). If the exchange is not due to our fault (quality problem, color difference, or wrong shipment), we will not refund the postage.

 

If you have any questions, please contact: contact@sonnethea.com